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RSC Collage 2As each MS Swimathon directly contributes towards funding our Service Coordinator program in each region, we thought you would like to know a bit more about what Service Coordinators do and how they impact the lives of people living with MS.

We sat down with our Community Services Coordinator, to ask a few questions: 

What is a Service Coordinator?
A Service Coordinator provides a professional, unique and specialised service to people living with MS. They have an in-depth knowledge of MS and the local health and community services available to assist people to manage living with MS.

The Service Coordinator meets our customers and their family to build an understanding of how MS is affecting their life, their wellbeing, relationships, and workplace. They will work with them to develop support, incorporating information and/or access to the appropriate support services.

What services does a Service Coordinator provide to people living with MS? 
Service Coordinators link people with information and community resources and facilitate a suite of self-management programs such as self-management, mindfulness, and fatigue management. These may be face to face or by webinars, which allow us to reach a lot more people as we’re not restricted by where people live. 

On average, each Service Coordinator manages a portfolio of 250-350 customers. Contact is tailored to the needs of each customer depending upon how MS affects them over time. At times the Service Coordinator provides intense support, such as following a change in symptoms or circumstances such as the diagnosis of MS or a relapse. People living well with MS may not have contact for a period of time but instigate contact when a need arises.      

Why is the Service Coordinator program so important?
The Service Coordinators are really the face of MS Queensland in each local community. We provide a holistic service focusing on overall wellbeing - Is the client socially connected? Are their family relationships strong? What additional services or resources would improve their ability to continue to work or manage their MS better? It's relationship-based with the Service Coordinator building trust and understanding, working closely with people living with MS. We understand how customer needs can vary over time as MS affects everyone differently and we tailor our service to each person’s unique situation.

Why are the MS Swimathons so important for supporting the Service Coordinator program?
While many MS Queensland services are subsidised by government, Service Coordinators are reliant on fundraising and donations in order to operate. By participating in or donating to your local MS Swimathon you know that you are directly contributing towards your local Service Coordinator being able continue to deliver their valuable services to people living with MS in your area.

Without the MS Swimathons, we would need to find funding from other sources or even cut services. Thanks to your fundraising in the MS Swimathon, the Service Coordinators are improving the lives of people living with MS.

The Service Coordinator meets our customers and their family to build an understanding of how MS is affecting their life, their wellbeing, relationships, and workplace. They will work with them to develop support, incorporating information and/or access to the appropriate support services.
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